Terms & Conditions

Definitions

“We”, “Us”, “Our”, “Trader”, and “Provider” (in lowercase or uppercase, in singular or plural) mean GlobeScribe.AI Ltd.

“User”, “Customer”, “Consumer”, “you”, and “your” (in lowercase or uppercase, in singular or plural) mean site visitors, Clients, and any other user of the site.

“GlobeScribe.AI Ltd” means the company that owns and runs this website and provides the Digital Content service.

“Site” means the GlobeScribe.AI Ltd website www.globescribe.ai.

“Service” or “Services” means any services that GlobeScribe.AI Ltd may provide, such as digital translations.

“Personal Data” is information that relates to an identified or identifiable individual.

“Digital Content” means data which are produced and supplied in digital form, such as eBooks.

“Term” means the duration of this Agreement.

“Visitor” means anyone who visits or browses our Site.

“Client” means a Visitor to our Site who intends to or has bought our Services.

“Perpetual” means continuously, without a time or duration limit.

“Absolute” means the recipient of the copyright becomes the full and sole owner of the copyright, just as if they had created the work themselves. The original copyright owner gives up all their proprietary rights in the work.

“Translated Work” or “Works” (in uppercase or lowercase) mean the translated content or eBook written or created by GlobeScribe.AI Ltd for the Customer.

Using our Site

You must be at least 18 years of age or older to use our website or access our Services. By using our Site, you confirm that you meet this age requirement and have the legal capacity to enter into binding agreements.

1. Payment and Charges

1.1. You agree to pay all costs and charges related to the Services you have ordered which are shown on our website and agree to use the correct payment facilities and processes provided by us on our Site.

1.2. All prices are in United States Dollars unless otherwise stated.

1.3. All prices and charges are found on our website.

1.4. Prices and costs may change sometimes in the normal course of business practice. However, if we change our prices after you placed the order, you will be expected to pay the original price and not the changed price for that order.

1.5. General quotes and estimates are not binding offers and are only to be treated as a guide. Only an order placed and confirmed by us will form a binding contract.

1.6. Our quotes and deadlines are given based on your description of the book translation. However, we cannot be liable for any delays or changes if the job does not match your description or the content you have provided is substandard, difficult to use, corrupted or different from your description. In some cases, you may be charged extra for the added work. In such instances, we will inform you as soon as possible of any problems or issues.

2. Buying Process and Our Agreement with You

2.1. You agree to follow our payment processes and procedures set out on our website for ordering and buying digital content.

2.2. When you arrive at our website's checkout page for your order, you will be required to read through and confirm our T&Cs. Only after confirmation will you receive access to purchase the item.

2.3. Once you have paid for the item selected and received a confirmation email from us, legally, this means we have accepted your offer to buy your digital content translation and at this point, there is a binding contract between us. If you do not receive a confirmation email, we do not have a binding contract.

2.4. Your confirmation email will include your order number, a copy of our T&Cs and any other necessary details about your order.

2.5. If there are any issues with your order, we will contact you as soon as possible.

2.6. You can pay for your translations by debit or credit card.

2.7. All eBook translations must be paid for in advance unless we have agreed otherwise in advance.

2.8. You agree that placing an order means you are obliged to pay for the items you have ordered at the agreed price.

3. Orders

3.1. You will receive from us a digital file of the translated version of your eBook in EPUB format or DOCX.

3.2. You must submit all eBooks in EPUB or DOCX format unless another format has been agreed by us before the work starts.

3.3. We ask that you give us any relevant background information which will help us complete the Work.

3.4. Please note that we will delete your data and files after fourteen (14) days from sending you the translated eBook, unless we are required to keep your data by law.

3.5. We are not liable for any delays in starting or completing work that has been caused by you and as a result, the deadline has been missed.

4. Accounts

4.1. For your convenience and an improved shopping experience, you may register with us by opening an account. You will need to give us some personal information but this will be regulated according to our Privacy Policy.

5. Lawful Purposes

5.1. You may use our Site and services for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting for you through the Site. You agree to use the Site and to purchase digital content through the Site for legitimate purposes.

5.2. You must not post, transmit or submit for translation any material, content or documents which violate or infringe the rights of others, or which are threatening, abusive, racist, offensive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable. You must not submit content that contains injurious formulas, recipes, or instructions, or which encourages behaviour that would be a criminal offence, give rise to civil liability, or otherwise violate any law.

6. Site Refusal

6.1. We display our Services on our Site, but it is our decision if we accept your order or requests. We have the right to refuse any order, person, or entity, without having to give a reason for doing so.

6.2. We cannot accept an order until payment has been processed and received.

6.3. We may at any time change or stop any aspect or feature of the Site as long as we have fulfilled our previous responsibilities to you such as payment or refunds.

7. Refunds

7.1. You may cancel a Service bought online within 14 days after the first day when you placed the order. This is sometimes called the cooling-off period.

7.2. However, by placing an order for our digital content translation services, you acknowledge that this service results in the creation of digital content (a translated eBook) that is made to your specific requirements. Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to withdraw from the contract is lost once the translation process has begun. Therefore, we are not obliged to give you a refund or cancel your agreement within the above cooling-off period.

7.3. The above situation is different from your rights to get a refund or replacement for faulty goods or services. As a Consumer, your rights under the Consumer Rights Act 2015 are not affected. However, your rights depend on whether you paid for our services as a consumer (B2C) or a business (B2B).

8. Service Description

8.1. We try to describe and display our Services as accurately as possible. While we want to be as clear as possible in explaining our services or giving their description or any other information, GlobeScribe.AI Ltd gives no guarantee that information on the Site is accurate, complete, reliable, current, or error-free.

9. Delivery

9.1. The delivery date or deadline for any translation is provisional unless agreed in writing and confirmed by us.

9.2. We will notify you immediately if it seems that we will be unable to meet an agreed deadline.

9.3. Delivery will be completed the moment the eBook file has been sent to you. We encourage you to confirm receipt of the file.

9.4. Unless you notify us of any issues with the file within 7 days of delivery, the translation will be deemed accepted.

10. Intellectual Property Rights (IP Rights)

10.1. Our Site contains intellectual property owned by GlobeScribe.AI Ltd, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format any of our Website Content or intellectual property, which includes any documents we have sent you in whole or in part, without our written permission. We may use our right to immediately remove you from the Site or cancel your Service if you are caught breaking this intellectual property policy.

10.2. You agree and confirm that you are the rights owner or copyright holder of all the content you give us to translate or you are representing the legitimate IP rights owner and have their full consent to translate their eBook or content on their behalf.

10.3. You agree to grant us a non-exclusive, revocable licence to translate your eBook into the language(s) you have chosen for the sole purpose of providing the translation service as outlined in this Agreement. If you are not the IP rights owner you must obtain this permission.

10.4. Under copyright law, after we have translated your eBook, GlobeScribe.AI Ltd automatically owns the copyright in the Translated Works as a derivative of your original eBook. However, after full payment of the agreed fees, we will transfer to you all the copyrights in the Translated Works. This will be under a separate assignment agreement sent with the final translated files, which will give you Perpetual and Absolute rights in the Translated Works. After this transfer, we will no longer own or have any rights in the copyright of those works. Please contact us if you would like more information about the assignment agreement.

10.5. To be clear, you will still keep ownership and copyright of the original eBook version.

11. Confidentiality

11.1. Both parties agree to maintain for two (2) years after the completion of the Service any confidential data or information recognised as confidential and obtained from the opposite party in the course of this relationship unless required to do so by law.

11.2. Both Parties should also keep all information within any contract, during negotiations and discussions confidential unless it is already in the public domain or common knowledge or the other party has given permission.

11.3. Both parties agree to maintain an appropriate standard of confidentiality and not disclose or reveal any personal information about any details of the Service, content, documents, translations, emails or any type of communication between the parties.

11.4. You agree that to carry out your order and provide our Services, we may disclose your Confidential Information to our employees, representatives, independent service providers, agents, insurers and professional advisers, provided that the recipient is bound in writing to maintain the confidentiality of your disclosed Confidential Information.

11.5. The obligations set out in this Clause do not apply to:

a) Your Confidential Information that is publicly known or your Confidential Information that we possess before it was made available by you;

b) Your Confidential Information that we have received from an independent third party who has a right to disclose the relevant Confidential Information; or

c) Your Confidential Information that is required to be disclosed by law, or by a governmental authority, or regulatory body, provided that we must, where permitted by law, give you prompt written notice of the disclosure requirement.

11.6. Where applicable, both parties agree to comply with the UK General Data Protection Regulation 2018 (GDPR) (see the Data Protection Clauses below) and to make sure that, but not limited to, all their employees, representatives, suppliers, and independent contractors are aware of their duties and comply with the Regulation.

12. Data Protection

12.1. Our Commitment: The following clauses aim to comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (or equivalent laws if you or the Customer are based elsewhere). These clauses apply to our business (B2B) customers and our non-business customers (B2C) where both parties are expected to follow the relevant clauses below. For more information please consult our Privacy Policy.

12.2. What Happens to Your Content: To provide the translation service, you will share your digital content with us. We will only use this content to fulfil this agreement, which includes translating it and delivering the translated version to you.

12.3. Keeping it Safe: We will have appropriate security measures in place to protect your digital content from being accidentally lost, used, or accessed in an unauthorised way.

12.4. Who Controls Your Data: For data protection law, you are the controller of your original digital content. We will act as the processor of this content to provide the translation service.

12.5. How Long We Keep It: We will only keep your original digital content for as long as necessary to complete the translation service and for a reasonable period afterwards for our record-keeping and to address any potential queries, unless we are required by law to keep it longer. In general, this will be after fourteen (14) days unless we need to keep some specific data for the reason mentioned above.

12.6. Sharing Your Data: We will not share your original digital content with anyone else unless it is necessary to fulfil this agreement (e.g., using secure translation tools or involving trusted subcontractors bound by similar data protection terms) or if we are required to do so by law.

12.7. Your Rights: You have rights relating to your personal data under data protection laws. If we process any personal data within your digital content (e.g., names or contact details), we will do so following these laws.

12.8. Our Responsibilities as Processors: As a processor of your digital content, we will:

a) Only process the content on your documented instructions (which include providing the translation service);
b) Ensure that people authorised to process the content are committed to confidentiality;
c) Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk;
d) Not engage another processor without your prior specific or general written authorisation;
e) Assist you in responding to requests from individuals exercising their rights under data protection law;
f) Assist you in ensuring compliance with your obligations under data protection law, including security of processing, notification of personal data breaches, and data protection impact assessments;
g) At your choice, delete or return all the digital content to you after the end of the translation service;
h) Make available to you all information necessary to demonstrate compliance with the obligations laid down in Article 28.

12.9. For our consumer customers, our processing of your personal data is fully described in our Privacy Policy.

13. Change of Terms

13.1. These Terms and Conditions will always be available on our Site. We may update them from time to time to reflect changes in our Services or for legal or regulatory reasons. The most recent version will be posted on the Site with the effective date.

13.2. We advise you to check these Terms and Conditions regularly, as your continued use of our Site and Services after any changes indicates your acceptance of the updated Terms.

14. Termination

14.1. You agree that we can terminate your use or access to this Site and Services at any time without notice if you break any of these Terms and Conditions.

14.2. The duration of the contract for the provision of Services is until performance has been completed by both parties.

14.3. This agreement can be terminated at any time for any reason by mutual agreement in writing.

14.4. It is agreed that the following clauses will survive the termination of this agreement: Clause 10 (Intellectual Property Rights), 11 (Confidentiality), 17 (Responsibility and Liability), 29 (The law of this agreement), 30 (Disputes) and any other clauses that, by their nature, should survive the termination or expiry of this Agreement.

15. Climate Assurance

15.1. Both parties agree to, wherever possible, perform their obligations under this agreement in a way that reduces or minimises the Carbon Footprint associated with any activities under these Terms and Conditions. For example, using digital forms and communication instead of paper forms or reducing the use of plastic items.

15.2. Either party should use all reasonable efforts to make sure that any necessary third party uses such documents or plastic and performs such acts as may reasonably be required for reducing the Carbon footprint as a measure to protect the environment.

16. General Responsibility and Liability

16.1. The following clauses apply to B2C and B2B customers:

a) Nothing in the Agreement will:
- limit or exclude the liability of a party for death or personal injury resulting from negligence;
- limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
- limit any liability of a party in any way that is not permitted under applicable law; or
- exclude any liability of a party that may not be excluded under applicable law.

16.2. Any limitation or exclusion in this agreement will be invalid unless allowed by applicable law.

16.3. We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We cannot guarantee to meet a deadline if circumstances beyond our reasonable control prevent us from doing so.

16.4. You acknowledge and agree that we provide translations of eBooks using AI technology and do not provide proofreading services. Any proofreading of the translated eBook is at your cost and your responsibility. Therefore, we are not liable for proofreading errors or minor linguistic errors, nor do we guarantee that our translations are 100% accurate. As language is organic, complex, and open to differing interpretations, a human translator also cannot guarantee 100% accuracy.

16.5. We do not guarantee that the results obtained from the use of the Service will be accurate or reliable, although we will always use our best efforts to provide a high-quality professional Service.

16.6. You agree that we may reasonably remove or cancel the Service for indefinite periods or at any time, without notice to you, for future orders or where we have no ongoing obligations to you.

17. Liability to Non-Business Customers

17.1. The following clauses apply to B2C customers only:

17.2. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (e.g. if you discussed it with us during the sales process).

17.3. We are not responsible for:

a) Business Losses: Any business losses, including loss of profit, loss of business, business interruption, or loss of business opportunity, even if we were aware of such possibility. This is because you are a consumer and not using the Service for business purposes.
b) Unforeseeable Losses: Losses that are not foreseeable.
c) Loss or corruption of data caused by you: We will not be liable for any loss or corruption of data, database, software, or documents that were contributed to or caused by your actions or omissions.

18. Liability to Business Customers

18.1. The following clauses apply to B2B customers only.

18.2. Our total aggregate liability to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) arising out of or in connection with this Agreement is limited to 100% of the total fees paid by you for the specific Service giving rise to the claim in the 12 months preceding the event giving rise to the claim, or £5000 whichever is the higher.

18.3. We are not liable to you in respect of any:

• loss of profits, income, revenue, use, production, or anticipated savings or earnings;
• loss of business, contracts, or commercial opportunities;
• loss of or damage to goodwill or reputation;
• loss or corruption of any data, database, software or documents;
• indirect, incidental, consequential, or other remedies, including damages for website failure, error, omission, attack by hackers or pirates, interruption, delay in operation or transmission, computer virus, or system failure;
• third-party theft of, destruction of, or unauthorised access, alteration, or use of your information or personal data (subject to GDPR/UK GDPR requirements);
• losses that are remote or speculative or that could not have reasonably been foreseen before entering into this Agreement.

18.4. We are not liable for the actions, omissions, or work of any freelancer, independent contractor, supplier, or service provider we have engaged.

18.5. Subject to GDPR/UK GDPR or the Data Protection Act 2018, we will not be liable for any data breach or data protection losses that were contributed to or caused by you.

19. Payment for Loss or Damage (Indemnity)

19.1. This clause applies only if you are a business customer (B2B). If you are a consumer (B2C), this clause does not apply to you.

19.2. You agree to pay us for any losses, damage, settlements, liabilities, costs, charges, assessments, and expenses, as well as third-party claims and causes of action, including, without limitation, lawyer’s fees, arising from any breach by you of any of these Terms and Conditions, or any use by you of the Site.

19.3. You will provide us with any help that we might ask for in connection with any such defence without any charge including, without limitation, giving us such information, documents, records, and reasonable access as we see necessary. You will not resolve any third-party claim or reject any defence without our previous written permission.

20. Third-Party Links

20.1. Our Site contains links to third-party websites and resources. You acknowledge and agree that we are not liable for the availability, accuracy, content, or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with GlobeScribe.AI Ltd. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

21. Reliance On These Terms

21.1. We intend to rely on these written Terms, and any document expressly referred to in them about the subject matter of any agreement between us. These Terms will legally bind you and us.

22. Right To Take Action

22.1. If we do not take action because you have broken a clause in this Agreement, it does not mean that we will not be able to use our rights in any other situation where you breach this Agreement or other legal responsibilities or duties you have to us.

22.2. If we do not take immediate action because you have broken a clause in the Agreement, it does not imply that we have accepted this breach.

23. Headings

23.1. The subject headings of the paragraphs and subparagraphs of this contract are included for convenience only. They do not affect the construction or interpretation of any of its provisions.

23.2. We have used Plain Legal English headings and terms wherever possible to make the agreement more readable and understandable for international purposes. Therefore, what are thought to be standard legal headings and terms have been deliberately rewritten.

24. Whole Agreement

24.1. These Terms and Conditions including the Privacy Policy, Cookie Policy and any attachments are the whole agreement between GlobeScribe.AI Ltd and you and cancels all other verbal or written understandings concerning this agreement that were made outside this agreement.

25. Events or Circumstances Beyond Our Control (Force Majeure)

25.1. Where an event beyond our reasonable control known as a Force Majeure Event gives rise to a failure or delay in either party performing its obligations under the agreement (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event.

25.2. Examples of such events and circumstances, but not limited to, include fire, flood, strikes, trade disputes, lockouts, restrictions of imports or exports, riots, accidents, disruption to energy supplies, lockdowns, pandemics, civil commotion, acts of terrorism or war.

25.3. A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under the Agreement:

• Must notify the other; and
• Will inform the other of the period for which it is estimated that such failure or delay will continue.

25.4. The affected party will take reasonable steps to mitigate the effects of the Force Majeure Event.