Privacy Policy

Last Updated: 12th June 2025

Your Privacy is important to us.

We are committed to ensuring that we uphold the highest personal data protection standards, compliance with the law and best business practices.

This Privacy Policy explains how we collect your information. How we store your information and keep it safe. This Policy also explains your rights helping you make informed choices when you are using our Website and buying our products.

Company Details

Our company is:

GlobeScribe.AI Ltd
7 Forbes Business Centre, Kempson Way,
Bury St Edmunds, Suffolk,
United Kingdom,
IP32 7AR

Company Number: 16452951
Email: info@globescribe.ai

For the personal data collected from you when you interact with our website and use our services (e.g., creating an account, making payments, website analytics), GlobeScribe.AI Ltd acts as the Data Controller. This means we determine the purposes and means of processing this data. When you upload your eBook content to our service, if that content contains personal data relating to you or other identifiable individuals, GlobeScribe.AI Ltd acts as a Data Processor on your behalf to perform the translation service. In this scenario, you remain the Data Controller of your eBook content, and we process it strictly according to your instructions (i.e., to provide the translation service).

1. Data we collect

We collect various categories of personal data from you, depending on how you interact with our Website and use our Services. These may include:

• Basic Contact Data: Name, email address, physical address, and telephone numbers.
• Account Data: Username, password, and other registration details.
• Financial Data: Payment information (though typically processed by a third-party payment provider, you'd receive confirmation).
• Commercial Information: Records of Services purchased and order history.
• Technical & Usage Data: IP addresses, browser type, operating system, Browse history, search history, website usage patterns, and information collected via cookies, pixel tags, and other tracking technologies (e.g., web beacons).
• Content Data: Information and data contained within the eBook files you upload for translation, including any personal data of authors or other identifiable individuals present within the text.

We get the categories of information listed above from the following sources.

• Directly from you, for example, when you register for an account.
• Directly from you when you give us information about your eBook.
• Indirectly from you, for example, observing your actions on our Website.

2. Google Analytics

Google Analytics is an analytics service which supplies statistics and basic analytical tools for search engine optimisation and marketing purposes. We may use Google Analytics (and similar tools) to collect Technical & Usage Data

Here are some examples of how Google may collect information from you.

• Terms you search for.
• Views and interactions with content and ads.
• People with whom you communicate or share content.
• Activity on third-party sites and apps that use our services.
• Google may collect information about your location using your GPS and other sensor data from your device or your IP address.

Google Analytics uses technologies to collect and store information, including cookies, pixel tags and local storage, such as browser web storage or application data caches, databases, and server logs.

However, you may opt out at any time.

If you would like to opt out of tracking by Google Analytics on our Website, you can do so here https://tools.google.com/dlpage/gaoptout

Please read Google's Privacy Notice if you would like more information on how they keep your data safe at: Google Privacy Policy

3. Third Parties

Information we obtain from third parties

Although we do not disclose your personal information to any third party unless we have stated otherwise in this Policy, we sometimes receive data that is indirectly made up of your personal information from third parties whose services we use.

4. How and Why We Use Your Personal Data (Legal Basis for Processing)

Under the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable data protection laws, we must have a valid legal reason (or "legal basis") to collect, process, and store your personal data. In the following situations where we may use your personal data, we rely on the following legal bases for different processing activities:

To provide our Service including processing and delivery of your AI translations, account management, customer support and processing we use basic Contact Data, Account Data, Financial Data, Commercial Information, and Content Data. For example, contacting you to let you know your eBook is ready. Our purpose is the fulfil your order and our contract obligations. Therefore our legal basis for processing your data in these situations is for the Performance of a Contract (GDPR Article 6(1)(b)) – This is necessary for us to fulfil the service agreement we have with you.

To manage and improve our Website and Services which includes Optimising your website experience, identifying and repairing technical errors (debugging), analysing web traffic (Google Analytics, cookies), enhancing security and preventing fraud, performing internal research for technological development, testing or improving the quality or safety of our service, adapt content to your needs. The data sources we use may be Technical & Usage Data, Internet Activity, and Commercial Information. The legal basis in this situation is Legitimate Interest (GDPR Article 6(1)(f)). Our legitimate interests include ensuring the security and stability of our website and services, understanding how our services are used so we can improve them, and developing new features. Where we process data for service improvement, this may include using anonymised or aggregated data derived from your interactions. As detailed in the 'AI Model Training and Your Content' section below, we do not use your specific, identifiable uploaded eBook content for training our general AI models without your explicit consent or a separate agreement.

To comply with our legal obligations: Archiving and retaining data and records for tax purposes; responding to lawful requests from authorities, establishing, exercising, or defending against legal claims. We may use Basic Contact Data, Financial Data, Commercial Information, or Content Data (if required for legal disclosure). Our legal basis is that we have a Legal Obligation (GDPR Article 6(1)(c)). This is necessary for us to comply with laws and regulations applicable to our business (e.g., tax laws, data protection laws, for example, we need to keep tax records which may include invoices for 6 years). Also, Legitimate Interest (GDPR Article 6(1)(f)) for legal claims, as our legitimate interest is to protect our legal rights and interests.

To send you marketing communications: In some circumstances, we may like to send you information such as newsletters by email occasionally, promotional offers or updates about our services. However, this is not necessary for the performance of our website or user contract, so our legal basis for sending you such information is Consent (GDPR Article 6(1)(a)). The personal data we may use is Basic Contact Data (Name, Email). We will only send you marketing communications if you have given us clear, affirmative consent to do so. You have the right to withdraw your consent at any time. We are also obliged to keep a record of your consent.

5. AI Model Training and Your Content

Our core AI translation models are developed and continuously improved through training on large datasets. These datasets primarily consist of publicly available linguistic data.

Use of Your Uploaded Content for Model Improvement:

We understand that the content you upload for translation is sensitive. Our primary purpose for processing your uploaded eBook content is to provide the requested translation service.

Default Policy: Unless you explicitly consent or a separate agreement is in place, we do not use your specific, identifiable uploaded eBook content (the original text or the translated output) to train or improve our general-purpose AI translation models.

Anonymised/Aggregated Data: In some instances, we may use anonymised or aggregated data derived from user interactions with our service (e.g., general usage patterns, frequency of certain words or phrases) to understand and improve the overall functionality, accuracy, and efficiency of our platform and AI models. This data cannot be linked back to you or your specific content.

Opt-in for Specific Improvement Programs (Future): If we introduce programs that could involve using specific, identifiable portions of your content for targeted AI model improvement (e.g., for a specific language pair or content type, with your explicit permission), we will provide a clear, separate mechanism to obtain your express consent for such use. You will always have the choice to participate or not.

Our commitment is to protect the confidentiality and integrity of your content while ensuring our AI technology continues to evolve and provide high-quality translation services.

6. Opt-out or Unsubscribe

You may also withdraw your consent for us to use data where you have given your consent, for example, receive newsletters.

To unsubscribe or opt-out, email us at info@globescribe.ai

7. Information Concerning Children

Our Website and Services are not intended for, and we do not knowingly collect or process personal data from, individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor under 18, we will take reasonable steps to delete such information from our records promptly. If you believe we might have any information from or about a child under 18, please contact us at info@globescribe.ai

8. Your Rights Under GDPR

• The right of access – You have the right to ask us to give you copies of your data. (Article 15 GDPR)
• The right to correct data – You have the right to ask us to correct any information you believe is inaccurate. You also have the right to ask us to complete the information you think is incomplete. (Article 16 GDPR)
• The right to delete data – You have the right to ask us to delete your data. (Article 17 GDPR)
• The right to limit processing – You have the right to ask us to limit the processing of your data. (Article 18 GDPR) For example, you can ask us to stop processing your data until you have corrected an inaccuracy.
• The right to object to processing – You have the right to object to us processing your data.
• The right to transfer data – You have the right to ask us to transfer your data to another organisation or directly to you.
• The right to make a complaint – You have the right to make a complaint to the Information Commissioner's Office (ICO) or the equivalent authority in your region.

9. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. These rights include:

• The Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the purposes for collecting or selling/sharing this personal information, the categories of third parties with whom we disclose personal information, and the categories of personal information that we have sold or shared or disclosed for a business purpose.
• The Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
• The Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information. Under the CCPA/CPRA, "selling" means disclosing personal information for monetary or other valuable consideration, and "sharing" means disclosing personal information for cross-context behavioral advertising. GlobeScribe.AI Ltd does not sell your personal information in the traditional sense for monetary compensation. However, like many online businesses, we use services (such as Google Analytics) that may "share" certain technical and usage data for cross-context behavioral advertising purposes. We do not sell or share the personal data of children under 16.
• The Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to that necessary to perform the services or provide the goods reasonably expected by an average consumer.
• The Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights.

How to Exercise Your California Rights:

To exercise your Right to Know, Right to Delete, or Right to Limit Use and Disclosure of Sensitive Personal Information, please submit a verifiable consumer request to us by:

Emailing us at: info@globescribe.ai

10. Who Your Personal Data is Shared With

We process your information to provide, improve, and administer our Services, communicate with you for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

Your personal data can only be processed by businesses that can do this by law.

We may share your personal data with the following categories of third parties for the purposes described in this Privacy Policy:

• Service Providers: Companies that perform services on our behalf, such as:
  • Payment Processors: To securely handle your payments we use Stripe.
  • Cloud Hosting Providers: To host our website and store data we use GoDaddy.
  • Email and Communication Services: For sending emails, newsletters, and customer support we use Mailchimp.
  • Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our services.
• Professional Advisers: Law firms, accountancy firms, and other professional advisers, where necessary to receive advice or manage legal matters.
• Governmental or Law Enforcement Authorities: If required by law or necessary to protect our legal rights, comply with a judicial proceeding, court order, or legal process.
• Acquirers of our Business: In connection with a merger, sale of company assets, or other corporate transaction.

11. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

The specific retention periods vary depending on the type of data and the purpose of processing:

• Account Data: We may retain your account data for as long as your account is active and for a period of up to a year after your account is closed, to facilitate re-activation or for customer service purposes.
• Order and Financial Data: We are legally required to keep records relating to payments and transactions for a minimum of six (6) years for tax and accounting purposes (e.g., invoices).
• Content Data (eBooks): We process your eBook content to perform the translation service. Once the translation service is complete, we will delete your original eBook file and the translated file from our active systems within fourteen (14) days, unless you have provided specific consent for longer retention.
• Technical & Usage Data (e.g., from Google Analytics): This data is retained for as long as it is necessary for our analytical and security purposes, typically for a period of 13 months, or refer to your Google Analytics settings.
• Marketing Consent: If you have given consent for us to process your personal data for marketing, it will be stored until you withdraw your consent or we no longer need it for that purpose.
• Legal Claims: Data relevant to any actual or potential legal claims may be retained for longer periods, as required to establish, exercise, or defend our legal rights.

12. International Data Transfers

Our operations are based in the United Kingdom. However, to provide our services, and depending on the location of our service providers and your own location, your personal data may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (EEA), such as the United States or other countries.

Where your personal data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place to protect your data, in compliance with UK GDPR, EU GDPR, and other applicable data protection laws. These safeguards may include:

• Adequacy Decisions: Transferring data to countries that have been deemed by the UK Secretary of State (for UK transfers) or the European Commission (for EEA transfers) to provide an adequate level of data protection (e.g., countries with a reciprocal adequacy decision).
• Standard Contractual Clauses (SCCs): Implementing approved standard contractual clauses issued by the UK Information Commissioner's Office (ICO) or the European Commission with our service providers. These clauses legally obligate the receiving party to protect your personal data to the same standards as the UK/EEA.
• EU-US Data Privacy Framework (for US transfers): If the data is transferred to the United States, we may rely on the EU-US Data Privacy Framework or its UK extension, ensuring that the recipient organization is certified under the Framework and provides adequate protection for personal data.

By using our services, you understand that your personal data may be transferred to these third countries for the purposes outlined in this Privacy Policy. We will always ensure that such transfers are conducted with the necessary legal safeguards in place.

13. Accountability

How to Contact Us

If you have any questions about our privacy policy, the data we hold on you, or if you would like to use one of your data protection rights, please contact us at:

We have one month to respond to your request.

If you wish to make a complaint or you feel that we have not addressed your concerns satisfactorily, you may contact the Information Commissioner's Office (ICO) at:

For more detailed information on your data protection rights, please visit the UK ICO website at https://ico.org.uk.

If you are not resident in the UK, please contact your local Information Commissioner's Office in your region.